Effective date: June 2026 · Last updated: June 2026
GemsIndia ("we", "our", "us") operates the website at gems-india.vercel.app. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website, you consent to the practices described here.
What we collect.
Information you give us directly
- Name, email address, phone number, shipping/billing address when you place an order or create an account
- Custom design briefs, gemstone preferences, consultation notes when you use our services
- Messages and inquiries you send via chat, email, or contact forms
Information collected automatically
- Pages visited, time on site, referring URLs (via Vercel Analytics)
- Browser type, device type, approximate location (city-level, via IP address)
- Cookies for currency preference and bag persistence (no third-party tracking cookies)
Information from third parties
- Payment information processed by Razorpay and Shopify Payments — we never see or store your card or UPI details
- Order and inventory data from Shopify
- Booking data from Cal.com when you schedule a consultation
How we use it.
- To fulfil orders, ship products, and provide customer service
- To respond to enquiries, custom design requests, and consultation bookings
- To improve our website, products, and services
- To send transactional emails (order confirmation, shipping updates) — we only send marketing emails if you opt in
- To comply with Indian and international legal/tax obligations
Who we share with.
We share data only with service providers necessary to run our business:
- Shopify (product catalog, order management)
- Razorpay (payment processing for INR orders)
- Couriers (FedEx, DHL, Blue Dart, DTDC) to deliver your purchase
- Supabase (account and chat infrastructure)
- Vercel (website hosting)
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Your rights.
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention rules)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, email us at gemsindia@ymail.com.
Cookies.
We use minimal cookies: one for currency preference (₹ vs $), one for your bag, one for your country detection. No third-party advertising or tracking cookies are set. You can clear these at any time via your browser settings.
Security.
We use HTTPS across the site, store the bare minimum of customer data, and never receive payment card details. Our admin dashboard requires authentication and is gated behind staff-only role checks.
Contact.
Questions about this policy? Reach us at gemsindia@ymail.com or Kikan International Pvt. Ltd., Crown Plaza, New Delhi, India.