We want every stone you receive to feel like the right one. If something is wrong — damaged in transit, misrepresented, or simply not what you expected — please reach out within 7 days of receipt and we will make it right.
What's eligible.
- Loose stones and sculptures in original condition
- Jewellery pieces unworn and undamaged, in original packaging
- Items received damaged or significantly different from listing
What's not.
- Custom design pieces — once production begins, the order is non-refundable. We will share renders for approval before cutting.
- Consultation bookings & gem certifications — these are services, not goods, and are non-refundable once delivered.
- Sale / final-edit items — clearly marked as final sale on the product page.
How to start a return.
- Email gemsindia@ymail.com within 7 days of receipt, with your order number and a brief reason.
- We'll send return instructions and a pre-paid return shipping label (for domestic India orders) or arrange an insured pickup (international).
- Pack the stone in its original box. Damaged or missing original packaging may reduce the refund amount.
- Once received and inspected (typically 3-5 business days), we'll issue a refund to the original payment method.
Refund timeline.
- Razorpay / UPI / Cards: 5-10 business days after inspection
- International cards / PayPal: 7-14 business days
- Bank transfer: 3-5 business days after inspection
Damaged in transit.
Every shipment is fully insured. If your stone arrives damaged, take photos of the package and the damage immediately, and email us within 48 hours. We'll handle the insurance claim — no cost to you — and either replace the piece or issue a full refund.
Exchanges.
We don't offer direct exchanges, but you can return your stone for a full refund and place a new order for the piece you'd prefer. Free shipping on the replacement if your new order is over $50.